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Emotional Intelligence Training

The most important predictor of personal success and organisational performance Emotional Intelligence (EQ). Unlike IQ, EQ is a dimension of human behavior that can be significantly increased. The emotionally intelligent person accepts himself, acts with confidence, manages all emotions exceptionally well and makes wise and sensible decisions. EQ enables a person to establish meaningful relationships and this is due to perceptiveness and the ability to communicate empathy. The emotionally intelligent person is resilient and will thrive during times of adversity.

A MODULAR APPROACH

All delegates start with Module 1: Self-Awareness, during which a variety of intra- and interpersonal competencies are assessed. For each delegate strengths and areas for further development are identified. Each delegate subsequently receives a report to indicate the primary training needs that can be addressed by the specific follow-up Modules.

Self-Awareness

  • Definition of terms
  • Determining your interactional style
  • Enhancing your level of self-awareness by identifying your intrapersonal and interpersonal competencies.
  • Tuning into your emotions and becoming aware of how your emotions impact on your judgment and behavior.
  • Being sensitive to the impact that you have on other people.
  • Enlarging your comfort zone.
  • Connecting with others on a meaningful level.

Duration: 2 days

Improving Self-Esteem

  • Determine your level of self-esteem.
  • Identify factors that affect your self-image both positively and adversely.
  • Identify the masks you wear.
  • Coping constructively with failures and setbacks.
  • Keeping yourself motivated at all times.
  • Strategies to improve your self-esteem.
  • The value and importance of visualisation skills.
  • Reprogramming your subconscious mind.
  • A practical self-esteem building exercise.
  • Guidelines for forgiveness.

Duration: 2 days

Stress Management

  • Determining your own level of stress.
  • Identifying significant sources of stress.
  • The stress prone and stress-resistant personalities.
  • How a poor self-image, in-assertiveness, and A-behaviour relate to stress.
  • The importance of diet and exercise.
  • Managing energy and time more effectively.
  • Expanding your emotional support network.
  • Identifying energy drainers.
  • The principles of rational and positive thinking.
  • Modifying type A-behaviour.
  • Relaxation techniques.

Duration: 2 days

Anger Management

  • What is anger?
  • Your level of anger.
  • The different modes of expressing anger.
  • Triggers and emotional buttons that lead to anger.
  • Techniques to manage impulsive anger.
  • Irrational beliefs or junk files that produce anger.
  • Dealing with unresolved emotional issues that cause anger.
  • Guidelines for effective anger management.
  • The power of forgiveness.

Duration: 2 days

Listening skills

  • The nature of your listening skills.
  • Internal and external barriers to effective listening.
  • Controlling your emotions.
  • The important role of body language.
  • Increased sensitivity to your impact on other people.
  • How your attitude and beliefs affect your listening skills.
  • Listening not merely to WHAT, but HOW the message is communicated.
  • Application of the different active listening skills.
  • How to validate feelings and respond with empathy.

Duration: 2 days

Assertiveness Skills

The main objective of this training programme is to replace ineffective behaviour patterns, such as aggressive and submissive behaviour, with effective assertive behaviour patterns. The methodology is experiential and on completion of the course, a person should be able to:

  • Handle people who ignore his/her needs and/or views.
  • Deal effectively with unfair criticism.
  • Cope effectively with fair criticism.
  • Refuse unreasonable requests politely.
  • Reject impractical suggestions.
  • Master the art of a sincere apology.
  • Use empathy appropriately.
  • Handle the manipulative and aggressive behaviour of others.
  • Confront others about their undesirable behaviour, without hampering the relationship.
  • Give both positive and negative feedback sincerely.

A video camera is used and role plays are taped and analysed.

Duration: 2 days

Conflict Management

  • Identify your preferred and dominant conflict resolution style(s).
  • Overcome negative feelings, expectations and attitudes with regard to conflict.
  • Learn how to anticipate and prevent unnecessary conflict.
  • Being sensitive to the feelings and opinions of the other party.
  • Prevent a conflict from becoming destructive.
  • Coping more effectively with your own emotions or aggression.
  • Handling the manipulative or aggressive tactics of the other party.
  • Uncovering needs and finding win-win solutions.
  • Greater flexibility to switch to other, more appropriate conflict resolution styles.
  • Master the ultimate win-win approach to conflict resolution.

A video camera is used and role plays are videotaped and analysed .

Duration: 2 days

Developing an internal locus of control

  • Definition of an internal versus an external locus of control.
  • Identify non-victim characteristics.
  • Avoiding the comparison trap.
  • The disease to please.
  • The benefits of focusing within.
  • An internal locus of control and self-fulfillment.
  • Becoming a fully self-motivated person.

Duration: 2 days

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